Legal
Refund Policy
Last updated: October 27, 2026
The whole policy in one sentence: if you are not happy with a paid explanation, email us within 7 days of the purchase and you get a full refund.
How it works
- Send an email to hello@glassread.com within 7 days of your purchase.
- You do not have to give a reason. “I was not happy with it” is enough.
- The full refund goes back through Stripe to the card or payment method you paid with, usually within 5–10 business days.
Why so simple
You buy a letter explanation in a stressful moment — a tax notice, an eviction warning, an official request. The last thing you need is a fight about a few dollars. If the explanation did not help you, you should not pay for it.
GlassRead Plus subscriptions
On the web, GlassRead Plus is $7 per month. If you pay us there, you can cancel any time from your account. Your plan then runs to the end of the period you already paid for, and you are not charged again. We do not refund past months of an active subscription.
Purchases through Apple
If you bought a plan inside the iPhone app with Apple’s in-app purchase, Apple charged you, so Apple refunds you. We never receive your payment, so we cannot refund it, and the 7-day promise above is for purchases made with us on the web.
- To ask for a refund, go to reportaproblem.apple.com, sign in with the Apple ID you bought with, and choose the GlassRead charge. Apple decides.
- To stop renewing, open Settings on your iPhone, tap your name, then Subscriptions, and choose GlassRead. Your plan then runs to the end of the period you already paid for.
- Deleting your GlassRead account does not cancel an Apple subscription. Cancel it in Subscriptions first.
Questions
Anything unclear? Write to hello@glassread.com and a person will answer.