Legal

Refund Policy

Draft · June 12, 2026

The whole policy in one sentence: if you are not happy with a letter explanation you paid for, email us within 7 days of the purchase and you get a full refund.

How it works

Send an email to hello@glassread.com within 7 days of your purchase.
You do not have to give a reason. “I was not happy with it” is enough.
The full refund goes back to the card or payment method you paid with, usually within 5–10 business days.

Why so simple

You buy a letter explanation in a stressful moment — a tax notice, an eviction warning, an official request. The last thing you need is a fight about a few dollars. If the explanation did not help you, you should not pay for it.

Subscriptions

For subscription plans, you can cancel any time. Your plan then runs to the end of the period you already paid for, and you are not charged again.

Questions

Anything unclear? Write to hello@glassread.com and a person will answer.